Nut allergy sufferer, 22, rows with Ryanair cabin crew after they ‘refused to stop selling Kinder Buenos because they said they don’t contain enough hazelnut to trigger an allergic reaction’
- Ayah Wafi’s nut allergies are so severe that even their smell can trigger a reaction
- She told Ryanair cabin crew while boarding that she had nut allergies
- But the university student spotted one person with a hazelnut Kinder Bueno
- Ms Wafi has accused one stewardess of talking down her reasonable concerns
- Now she wants Ryanair to teach cabin crew ‘in more detail’ about allergies
A nut allergy sufferer rowed with Ryanair cabin crew after they ‘refused’ to stop selling Kinder Buenos because they told the university masters student that the chocolate treats do not contain enough hazelnut to trigger an allergic reaction.
Ayah Wafi, 22, had spent a spontaneous weekend in Milan last January when she spotted a passenger with a Kinder Bueno on the flight back to Britain.
Though she had told the crew when boarding that she has severe nut allergies, Ms Wafi, a masters student at the University of Manchester, was told by the passenger that the 10.5% hazelnut chocolate treat had been sold to her by Ryanair staff.
Ayah Wafi (pictured) had spent a spontaneous weekend in Milan last January when she spotted a passenger with a Kinder Bueno on the flight back to Britain
Ms Wafi, whose allergies are so severe that they can be triggered even by the smell of nuts, has accused a stewardess of telling her that there was such little hazelnut in the Ferrero product that she wouldn’t have an allergic reaction.
Offended but not wanting to cause a fuss, she spent the final hour of her holiday nervously on the lookout for passengers eating Kinder Buenos.
Now the masters student is calling on Ryanair to find experts to teach their staff ‘in more detail’ about allergies, and is urging severe allergy sufferers to be wary.
She has accused a Ryanair stewardess of talking down her concerns, saying that she wouldn’t have an allergic reaction because the traces of hazelnut were so small
Ms Wafi, from Birmingham, wants staff to be more ‘vigilant’ and even suggested Ryanair stop selling products containing key allergens, especially on shorter flights.
Anaphylaxis: A reaction to nuts and fish that can kill within minutes
EpiPens are the most commonly-used auto-injector of adrenaline for treating anaphylactic shock (stock)
Anaphylaxis, also known as anaphylactic shock, is a severe and potentially life-threatening reaction to a trigger, such as an allergy, that can kill within minutes.
The reaction can often be triggered by certain foods, including peanuts and shellfish. However, some medicines, bee stings, and even latex used in condoms can also cause the life-threatening reaction.
It occurs when the immune system overreacts to a trigger.
- Feeling lightheaded or faint;
- Breathing difficulties;
- A fast heartbeat;
- Clammy skin;
- Confusion and anxiety;
- Collapsing or losing consciousness.
It is considered a medical emergency and requires immediate treatment.
Insect stings are not dangerous for most victims but a person does not necessarily have to have a pre-existing condition to be in danger.
An incremental build-up of stings can cause a person to develop an allergy, with a subsequent sting triggering the anaphylactic reaction.
She revealed that she would have an anaphylactic shock – breathing difficulties, a rash, or start vomiting, or all of these – if she ever ate nuts.
‘The Food Standards Agency website has a list of the main allergens and it would be nice if they didn’t sell products which contained these allergens,’ she said.
‘I told staff Kinder Bueno contains hazelnuts and they refused to stop selling it – telling me the amount is so little that it would not cause me to have an allergic reaction. I came off the plane very annoyed at the way that they handled it and it just changed my mindset completely. I was like “just focus on how nice the trip was”.
‘If they do not do what they say, then how can I put my trust in this airline?
‘I just felt [the staff member] doesn’t really know – she hasn’t been trained properly to understand the seriousness because different people are affected in different ways.
‘It just made me feel she doesn’t understand what allergies were.
‘I just didn’t want to make a fuss and go back to the cabin crew and be rude.
‘I must have touched something that had nuts in it or passed someone who was eating nuts, I don’t know, but my entire body has broken out in hives.
‘I’ve been in hospital and taken oral steroids and everything.
‘For me just a small amount of nuts can trigger a reaction.
‘So the fact they’re telling me a small amount will not cause you to have a reaction and dubbing it down saying “you’ll be fine” kind of thing, just shows how unaware they are of what allergy really is and the scale and the seriousness of it.’
Ms Wafi added: ‘I’d like an apology. For me it’s affecting the quality of people’s lives and it’s something that’s causing a lot of anxiety and unneeded stress.’
A Ryanair spokesperson told MailOnline that: ‘Customers with nut allergies are asked to inform cabin crew when boarding the flight and a public address is then made informing other customers and advising that no products containing nuts will be sold onboard.
‘While other customers are asked not to open peanut products on board, Ryanair cannot guarantee a peanut-free aircraft.’
Ms Wafi (pictured on holiday in Milan) is now calling on Ryanair to find experts to teach their staff ‘in more detail’ about allergies, and is urging severe allergy sufferers to be wary